Job Title: Customer Support Executive

Job Summary

We are looking for a Customer Support Executive to provide excellent customer service by handling customer inquiries, resolving issues, and ensuring a positive customer experience. The ideal candidate should have robust communication skills, patience, and a customer-focused approach.

Key Responsibilities
Respond to customer queries via phone, email, chat, or social media.
Resolve customer complaints in a timely and skilled manner.
Provide accurate information about products and services.
Record customer interactions and maintain updated customer records.
Escalate complex issues to the appropriate department when necessary.
Follow up with customers to ensure issues are resolved.
Meet customer satisfaction and response time targets.
Collaborate with internal teams to improve customer experience.
Stay updated on company products, services, and policies.

Required Qualifications
Bachelor's degree (preferred) or equivalent qualification.
1–3 years of experience in customer support, customer service, or a similar role.
Freshers with excellent communication skills may also apply.





Required Skills
Excellent verbal and written communication.
Strong problem-solving and conflict-resolution skills.
Active listening and empathy.
Basic computer proficiency (MS Office, email, CRM software).
Ability to multitask and work under pressure.
Valuable time management and organizational skills.
Team player with a positive attitude.

Preferred Skills
Experience with CRM tools such as Salesforce, Zoho CRM, or Freshdesk.
Knowledge of customer service best practices.
Ability to communicate in multiple languages is an advantage.

Working Conditions
Full-time position.
Work from office (Borivali West- Gorai).

Key Performance Indicators (KPIs)
Customer Satisfaction (CSAT) score.
First Response Time (FRT).
Average Resolution Time (ART).
First Contact Resolution (FCR).
Quality assurance score.
Customer retention and feedback ratings.

Salary: As per company standards and candidate experience.

Pay: ₹10,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Customer Support Executive Cse Mumbai
🏢 BB Virtuals
📍 Mumbai