A Telecaller is responsible for communicating with potential or existing customers over the phone to promote products/services, generate leads, and provide customer support. The role requires excellent communication skills and the ability to build strong relationships with customers.
Key Responsibilities:
Make outbound calls to potential customers to promote products or services
Handle inbound calls and respond to customer inquiries
Explain product features, perks, and pricing clearly
Generate leads and convert them into sales
Maintain a database of customer information and call records
Follow up with customers for feedback or further communication
Meet daily/weekly/monthly call and sales targets
Resolve customer complaints or escalate issues when necessary
Required Skills:
Solid verbal communication and interpersonal skills
Positive listening and convincing ability
Basic computer knowledge (MS Office, CRM tools)
Ability to handle rejection and work under pressure
Fluency in relevant languages (local + English preferred)
Qualifications:
Minimum: High school diploma or equivalent
Preferred: Bachelor’s degree in any field
Experience in telecalling, sales, or customer service is a plus