Overview: Customer Fulfillment Network (CFN) offers wide range of services to its Customers, Merchants and Commercial Clients .CFN has a global footprint in 15 Delivery Hub’s from where it offers customer service to 24 markets in multiple languages. CFN plays a critical role in companywide efforts to streamline processes, enable digital fulfillment and adhere to market regulations, policies, audit requirements and compliance framework.

Role Description: As CFN continues to evolve and grow its servicing landscape, Digitization & Automation of back-office processes is becoming more critical as it directly impacts customer experience in a highly competitive payments landscape. This position will be responsible for enabling Communication & transformation framework, by leveraging and coordinating with cross-functional leaders, with deep focus on Process Standardization and Customer First.
Exposure towards Project Management, MIS capabilities and data analysis framework




Must possesses an exceptional track record of commitment to integrity and service
Focus on the customer; demonstrate desire to understand and solve for customer needs and pain points
Exposure & experience in Consumer, Merchant & Commercial Services
Excellent communication skills – both written and oral, with experience leading discussions with Senior Leaders where decisions need to be made based on the facts presented
Positive relationship management and collaboration skills with the ability to influence others, both internally and externally, across many geographies
Strategic thought leader with the ability to work through unstructured problems and develop transparent action plans
Solid work ethic with a will-to-win attitude, demonstrates personal excellence, lives the growth mindset and Blue Box Values

📌 Manager Operations Excellence Gurugram
🏢 American Express
📍 Gurugram