We are looking for a customer-focused and experienced Customer Care Manager to manage customer relationships, handle complaints, and ensure a high level of customer satisfaction. The candidate will coordinate with various departments to resolve customer concerns and improve the overall customer experience.

Key Responsibilities
Manage customer care and CRM activities at the dealership.
Handle and resolve customer complaints and escalated issues professionally.
Monitor customer feedback and satisfaction levels.
Conduct follow-up calls with customers after sales and service.
Coordinate with Sales, Service, Insurance, and Spare Parts departments for timely resolution of customer concerns.
Maintain accurate customer records and update CRM/DMS systems.
Monitor pending complaints and ensure timely closure.




Prepare daily, weekly, and monthly customer care reports.
Supervise and guide Customer Care Executives/Telecallers.
Develop customer retention and customer engagement activities.
Identify areas for improvement and recommend corrective actions.
Ensure compliance with company policies and customer care standards.

Qualification

Any Degree

Experience

3–5 years of experience in Customer Care, CRM, Customer Relations, or a similar role, preferably in the automobile industry.

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Customer Care Manager Kottayam
🏢 indus motors maruti Suzuki
📍 Kottayam