Job Description
Position : Customer Service Representative
n Location : Noida
n Experience : 1+ year in voice Healthcare customer service
n Joining : Immediate Joiners
n Preferred Shift : Rotational Shifts & Rotational Offs
n Transport : Both-side cab facility available as per hiring zone
n
n About the Role We are looking for customer-focused professionals to join our Healthcare Calling Process. The role involves assisting patients/customers over the phone with healthcare-related services, particularly scheduling and rescheduling medical appointments.
n
n Key Responsibilities
n
- n
- Handle inbound/outbound customer calls related to healthcare services.n
- Assist patients with scheduling, rescheduling, and cancelling medical appointments.n
- Provide accurate information regarding appointments, healthcare services, and related queries.n
- Understand customer requirements and provide appropriate assistance in a qualified and empathetic manner.n




- Maintain accurate records of customer interactions and appointment details.n
- Follow defined processes, quality standards, and compliance guidelines.n
- Escalate complex or unresolved customer queries to the appropriate team.n
- Ensure a positive customer experience while handling sensitive healthcare-related conversations.n

n
n Requirements
n• Minimum 1 year of experience in a voice/calling/customer service process preferred.
n• Experience in healthcare, medical appointment booking, BPO, or customer service will be an added advantage.
n• Excellent verbal communication skills in English/Hindi.
n• Good listening and interpersonal skills.
n• Comfortable working in rotational shifts and rotational weekly offs.
n• Basic computer knowledge and ability to work on CRM/calling systems. • Candidates who can join immediately are preferred.
n

📌 Customer Service Representative (Noida)
🏢 BIG Language Solutions
📍 Noida