We are seeking a results-driven and articulate Telecaller to join our team. responsible for engaging with customers over the phone. Your main objectives will be to introduce our products/services, qualify potential leads, and maintain positive customer relationships. A successful candidate possesses excellent communication skills, high energy, and the resilience to handle objections professionally Roles and Responsibilities
Lead Generation: Initiate outbound calls to prospective customers from a provided database to introduce products or services.
Inbound Handling: Answer incoming calls from customers, addressing their inquiries and guiding them through the sales funnel.
Product Pitching: Deliver transparent, structured scripts to explain product features, perks, and pricing accurately.
Lead Qualification:
Ask targeted questions to understand customer needs, qualify prospects, and schedule follow-ups or appointments for the field sales team.
Data Management: Update and maintain accurate, real-time records of all calls, customer feedback, and sales statuses in the CRM system.
Target Achievement: Meet or exceed daily and weekly Key Performance Indicators (KPIs), including call volume, talk time, and lead conversion rates.
Customer Retention: Follow up with existing clients to ensure satisfaction, gather feedback, and identify upselling or cross-selling opportunities.