Role & responsibilities

An experienced qualified applicant with a 3 year Diploma / Hotel Management degree, solid background of F&B; preferably with work experience in a GM cadre in South region, age below 50 yrs. preferred. Job responsibilities include:
Directs and coordinates hotels activities to obtain optimum efficiency and economy of operations, and maximize full potential with a balanced focus on hotels mission, guests, employees and management satisfaction.
Lead the team of hotel HODs and Staff and responsible for administration, Monitor, maintains the progress and Furniture, Furnishings, and Equipment condition and provide status report to Vice President-Operations & Sales.
Maintains public relations director and promotes the property within the hotel industry, local community and trade associations.
Assigns duties to HOD's and observes performance to ensure adherence to hotel policies and established operating procedures.
Builds robust working relationships and communications with hotel staff, HOD's and other units and group companies to ensure maximum operating effectiveness and fulfilment of special event need.
Monitor the Guest feedback on Trip advisor and other OTAs.




Receives and resolved in resolving guest complaints and service recovery process.
Provides training to staff and HOD's based on case studies / incidents that happens to upkeep the skillset.
Selects or assist in the selection of hotel staff and completes all recent hire
Review employee performance and conducts personnel review and disciplinary actions as and when required.
Ensures the objectives and goals of property, work together to achieve brand positioning and success.
Ensure full compliance to Hotel operating controls, SOPs, policies, procedures and service standards.
Review on KRAs of Operational Heads
Management Information System
Team building, employee engagement
Employee relations,
Supporting in Recruitment of personal across all departments

Preferred candidate profile
Preferably a Telugu speaking Hospitality professional
Proven track record as a Hotel Manager of a Luxury Hotels
Preferably F&B; background Hotel Management
Graduation in Hotel Management with rich experience at renowned brand hotels
Age below 45 years.
Able to communicate in Telugu.

📌 General Manager Hotel Operations Hyderabad (India)
🏢 Dolphin Hotels
📍 India