Key Responsibilities
Handle customer enquiries and applications for gold loans.
Receive, verify, and maintain customer KYC and loan documents.
Assist in gold appraisal and ensure proper handling of pledged gold as per company guidelines.
Process gold loan disbursement, renewal, repayment, and closure.
Maintain proper records of gold loans and customer transactions.
Follow up with customers for timely repayment and renewal of loans.
Support the branch in mobilizing RD, FD and other deposits/investments.
Develop new customers and maintain valuable relationships with existing customers.
Assist in achieving branch targets for Gold Loan and Deposit Mobilization.
Provide excellent customer service and resolve customer queries.
Ensure compliance with company policies and Nidhi Company regulations.
Assist the Branch Manager in day-to-day branch operations.
Qualification & Experience
Minimum Plus Two / Degree.
Experience in Gold Loan, Nidhi Company, NBFC, Banking or Financial Services will be an advantage.
Valuable communication and customer-handling skills.
Basic computer knowledge.
Target-oriented and willing to work in a customer-facing role.