Key Responsibilities
Build and manage a centralised client operations model, transitioning relevant activities from regional teams.
Identify repetitive, manual and fragmented activities and standardise, simplify and automate them.
Work with IT and other internal teams to implement technology, workflow and automation solutions.
Coordinate across regional teams, Finance, IT, Operations and global teams to ensure seamless execution.
Manage day-to-day client interactions and participate in/lead QBRs and client reviews.
Develop processes, SOPs, SLAs and governance mechanisms to ensure consistency across regions.
Identify opportunities to improve productivity, turnaround time, quality and client experience.
Proactively challenge existing ways of working and drive continuous improvement.
Manage the transition of activities into the centralised model while maintaining robust stakeholder and client relationships.Role & responsibilities





What We Are Looking For
78 years of experience in operations, business transformation, process excellence, consulting, program management or client operations.
Robust experience in managing cross-functional stakeholders and complex processes.
A problem solver who challenges the status quo and looks for better ways of working.
Strong understanding of process standardisation, automation and technology-led efficiency.
Excellent communication and stakeholder management skills, with the ability to influence without direct authority.
Solid client-facing and presentation skills.
Highly organised, proactive and comfortable working in an evolving environment.
Ability to work independently and take ownership of building something new.

📌 Senior Manager Delhi
🏢 BI WORLDWIDE
📍 Delhi