Job Summary

The position holder will be responsible for responding to emails and chat to/from customers by ensuring proper resolution. In this role, one will be responsible to provide concise, quality customer service in a professional, timely, and courteous manner, and maintain communication for every interaction on system. The ideal candidate will need to have excellent customer sensitivity and the ability to multi-task in a dynamic, high volume contact centre workplace.

Job Responsibility
Comprehend and process all email and chat correspondences from customers in a timely manner.
Provide successful research resolution to all customer by replying in a prompt and professional manner via email and chat.
Complete all customer care follow-ups in a timely fashion.
Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
Provide alternatives & Superior customer experience on emails and chat.
Ability to take quick decisions and respond to customer inquiries in an appropriate manner.




Be nimble and versatile to serve in multi-channel environment as per business requirement.

Experience:
2+ years in Chat Process / Chat Support / Email Support (preferably in BFSI / FinTech / NBFC).

Educational Qualification
Graduate or Any Degree or Diploma or Post Graduation

Desired Skills:
Ability to understand, read and speak English proficiently.
Should understand regional languages Hindi /Marathi.
Robust written and verbal skills with knowledge of general writing standards pertaining to email and chat communication concepts, practices and procedures.
Should be confident, good understanding with comprehension ability.
Analytical approach and having problem solving mind set.
Customer oriented approach - passion to serve.
Typing speed of >= 35 WPM with >=90% accuracy
Multi-tasking capability: To toggle between screens and tools to provide resolution.
Ability to work in workplace as per business requirement.
Quick navigation ability, Web savy & basic troubleshooting knowledge
Knowledge of MS word and MS Excel

📌 Customer Support Executive Mumbai (India)
🏢 Bhanix
📍 India