'• To deliver exceptional client service with a robust focus on customer retention and long-term relationship management.
Drive product sales and spearhead the acquisition of new clients to support business growth and market expansion.
Roles & Responsibilities:
'• Generate sales prospects for both self and team members by proactively identifying and pursuing potential leads.
Customer Acquisition: Focus on acquiring current clients, with a strong emphasis on building a high-yield home loan portfolio.
Portfolio Quality: Ensure the overall health and quality of the loan book through diligent monitoring and risk management.
Digital Adoption:
Embrace and advocate the use of digital tools and platforms to drive efficiency and enhance customer engagement.
Team Development: Lead by examplegroom, mentor, and support team members to achieve their professional goals and business objectives.
Secondary Responsibilities:
'• Customer Service & Compliance: Uphold the highest standards of customer experience and ensure strict adherence to regulatory and compliance norms.
Cross-Functional Collaboration: Build strong relationships with colleagues across different business verticals to identify and capitalize on cross-selling opportunities.