As a Journal Manager, you will be the first point of contact for customers on a portfolio of academic journals. Your focus will be on providing excellent customer service and ensuring the journals run smoothly. With a helicopter view, youll spot problems before they happen, putting solutions in place to improve the journal publication process.
Responsibilities
Employing the highest level of customer service, act as the primary day-to-day contact for queries for internal and external customers
Completing tasks and re-plan issues in Elsevier s workflow management system, ensuring accurate and timely status reporting
Preparing standard or custom reports as needed to society editorial offices and journal publishers
Participating continuous improvement, working with colleagues to review processes and performance, ensuring high levels of quality and customer satisfaction
Managing the process for assigned journals,
providing editorial process support to stakeholders, and ensuring timeliness and accuracy to production schedules
Requirements
Be fluent in English (oral and written) and have excellent all-round communication skills
Have solid organization, planning and change management skills
Show an aptitude for proofreading and excellent attention to detail
Be proficient in Microsoft Excel, PowerPoint, and Word.
Have a Bachelor s degree in English, communications, journalism or related field of study
5 years + Experience in a customer service role
Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
📌 Journal Manager Chennai
🏢 Elsevier
📍 Chennai
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