Role & responsibilities

Customer Complaint Handling
Investigate and resolve complaints related to adhesives, printing inks and related products through RCA and CAPA.

IMS & Audit Compliance:
Maintain ISO 9001, ISO 14001 and ISO 45001 compliance, audit readiness, documentation and CAPA closure.

Process Quality Control:
Control QA processes for adhesives and inks, including emulsion reaction, esterification reaction, batch parameters, in-process checks and finished product testing.

Analysis, Reporting & Team Support:
Analyze quality trends, prepare reports, support audits and train QA/QC team members on testing, IMS and process controls.

Cross-functional Coordination: Coordinate with Production, R&D;, Sales, Supply Chain, customers and auditors for timely quality issue resolution.

Preferred candidate profile
Positive knowledge of PU adhesives, water-based adhesives and printing inks,



including raw material testing, in-process checks, finished product testing and batch release.
Understanding of emulsion reaction, esterification reaction, viscosity/solid content control, bond/print performance and process troubleshooting.
Working knowledge of IMS, ISO 9001, ISO 14001, ISO 45001, audits, CAPA, document control and process standardization.
Skilled in RCA tools such as 5-Why, Fishbone and 8D for complaint and deviation handling.
Solid analytical, reporting, communication and cross-functional coordination skills.
Ability to train QA/QC teams and drive quality, safety and continuous improvement practices.
Proficient in MS Office, QMS documentation and quality data management.

📌 Assistant Manager Qa Noida
🏢 Uflex
📍 Noida