• To ensure implementation of all process (Operational & Non-operational) and strategies in line with customer/organization business requirement.
• Evaluate KPIs (As per contract), review of process performance & strategy progress ,
action plans on areas for improvement, and monitoring customer complaint resolution to focus on enhancing customer satisfaction.
• Evaluate service levels, review processes and procedures, identify areas for improvement, and establish and execute action plans.
• Monitor and track of direct & indirect costs associated with their assigned responsibilities.
• Manage & lead all employees in the location to ensure work discipline. Engaging, directing and supporting persons to contribute to the effectiveness of the quality management system
• Responsible to handle critical IR issues & resolving disputes in timely manner.
• Assign, monitor & review of individual performance as per KRA & Develop plan for preformance improvement
• Managing & Reviewing BA performance on monthly basis with remedies in case of deficient performance
• Monitoring the production line feed operations as per the production plan defined by the customer.
• Monitoring of the daily issuance and delivery of material to production line.
• Ensure that the FIFO and FEFO system are been followed during the operations.
• Manage the team proactively by optimizing the departmental performance.
• Ensure everyone in your team follows the Standard Operating Procedure (SOP) and Work Instruction (WI)
• Responsible for driving audit activities for VDA 6.3, ISO 9001, EMS, EnMS, QMS, etc.
• Ensuring that the quality management system achieves its intended results.
Awareness of customer requirements throughout the organization by use of process approach & risk based thinking.
• Driving MRM's with Customer and Internal Team as per schedule.
• Monitoring of statutory and legal requirements for the site.
• Supporting other relevant management roles to demonstrate their leadership as it applies to their areas of responsibility
• Ensuring employee development & engagement to maintain high morale