Job Purpose

To provide Level 2 technical support for Azure infrastructure and services in a complex, high-availability workplace. The role involves supporting day-to-day cloud operations, resolving escalated issues, assisting in large-scale cloud migrations, and ensuring performance, security, and reliability of mission-critical workloads hosted on Azure.

Duties and Responsibilities
Minimum required Accountabilities for this role
Additional Accountabilities pertaining to the role

Major Challenges
Supporting heavy workloads in a multi-account, multi-region Azure setting.
Ensuring high availability and performance during live migrations or failover activities.
Managing escalated issues across a hybrid cloud or legacy-to-cloud migration setup.
Maintaining compliance, security, and monitoring standards in a dynamic infrastructure setting.
Collaborating across multiple teams (infra, security, application, DevOps) under tight SLAs.

Required Qualifications and Experience Qualifications
Graduation in Computer Science, Information Technology, or a related field.




7 to 8 years of hands-on experience in Azure Infrastructure support or System Administration.

Work Experience
Solid experience with Azure core services: virtual Machine, storage, IAM, virtual Network, monitor, Postgresql, Load Balancers, Function app, ACA, AKS, ACR, private endpoint.
Solid understanding of cloud networking (NAT gateways, route tables, Network security groups).
Ability to troubleshoot Linux/Windows VMs in Azure.
Experience with scripting and automation using Bash, PowerShell, or Python.
Familiarity with Infrastructure as Code tools like Terraform.
Knowledge of backup, DR, and cost optimization strategies.
Explicit communication and incident handling skills.
Execute operational tasks: instance resizing, disk expansion, snapshot verification, patching, etc.
Ensure security compliance and policy enforcement via IAM roles, KMS, Storage policies, and encryption.
Maintain detailed documentation including infrastructure diagrams, runbooks, and SOPs.
Participate in incident management and root cause analysis (RCA) for high-severity issues.

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