Job Title: IT Operations Tools Administrator Open Text Suite of Tools (Mainly focused on BVD, SM, APM, administration and Customization)
Location: NCR
Set of Tools: BVD (Deployed on Kubernetes), SM, APM, OBM, NNMi, UCMDB, Asset Manager, SiteScope
Certification: Tool-specific certifications (Open Text) preferred

Key Responsibilities
Administer, configure, customize and maintain the tools ensuring high availability and optimal performance.
Manage and operate the entire set of tools including deployment, configuration, dashboards, and integrations.
Act as a subject matter expert (SME) for IT Operations Tools and APM, ensuring alignment with ITIL processes (Incident, Problem, Change, CMDB).
Integration knowledge with other tools for end-to-end observability and event correlation.
Monitor tool performance, apply patches/upgrades, and handle capacity planning.
Develop, customize, and manage dashboards, reports, and alerts to provide actionable insights to business and IT stakeholders.
Automate workflows and routine administration tasks including monitoring using scripting (Shell, PowerShell).




Ensure compliance with security and audit requirements in tools configuration, access management, and data handling.
Collaborate with application, infrastructure, and network teams to improve monitoring coverage, root-cause analysis, and proactive issue resolution.
Provide L3/L4 support for tools-related incidents, problems, and escalations.
Conduct regular health checks, system audits, and license management.
Support the design, architecture, and expansion of monitoring solutions to cover any changes in application or infrastructure.
Create and maintain knowledge base articles, SOPs, and documentation for operational excellence.
Act as a single point of contact for tool-related escalations.

Soft Skills
Solid analytical and problem-solving skills.
Excellent communication and stakeholder management skills.
Ability to work under pressure and handle high-priority escalations.
As the SLAs (Financials) of the project is monitored through tools, High availability and on demand support to be needed (irrespective of Holidays or leaves, in case issue arrives)

📌 Opentext Bvd / Sm / Apm Administrator Delhi
🏢 Navlakha Management Services
📍 Delhi