Job Description Customer Support Executive

Location: Mumbai
Job Type: Full time
Department: Customer Support / Customer Service
Process: Inbound Calls, Email & Chat Support

Key Responsibilities
Handle inbound customer calls and provide prompt and skilled assistance.
Respond to customer queries and complaints through email and chat.
Understand customer concerns and provide appropriate solutions within the defined timelines.
Maintain a high level of customer satisfaction and ensure a positive customer experience.
Record and update customer interactions, complaints, and resolutions in the CRM/system.
Follow standard operating procedures (SOPs) and company policies while handling customer queries.




Escalate complex or unresolved issues to the appropriate team.
Follow up with customers when required and ensure timely closure of complaints.
Maintain accuracy and quality while handling customer interactions.
Meet defined quality, productivity, response time, and customer satisfaction targets.

Required Skills & Qualifications
Graduate in any discipline.
13 years of experience in customer support, customer service, BPO, or contact centre operations.
Positive verbal and written communication skills.
Comfortable handling inbound calls, emails, and chat support

📌 Customer Support Executive Mumbai (India)
🏢 DEXIT GLOBAL
📍 India