We're looking for a Sales representative to manage customer inquiries on assigned platforms/channels, understand customer requirements, coordinate with our design and production teams, and close sales for custom jewellery and watches. This role suits someone who enjoys direct customer conversations and is comfortable working with international clients across time zones.
Key Responsibilities
Handle inbound and outbound inquiries from assigned sales platforms and marketing-generated leads
Understand customer requirements and guide them through product and customization options
Coordinate with the design (CAD) team for custom orders and present design/price options to customers
Follow up on quotes, negotiate, and close sales
Track orders through production and keep customers updated at each stage
Coordinate dispatch details and ensure post-delivery follow-up, including review requests and issue resolution
Maintain accurate records of leads, conversations,
and orders in company systems
Requirements:
Strong verbal and written English communication skills
Comfortable with online sales, chat-based, and call-based customer interaction
Freshers welcome; prior experience in sales, e-commerce, or jewellery is an advantage but not mandatory:
Willingness to work in a target-driven setting
What We Offer
Fixed monthly salary + performance-based incentive on sales closed
On-the-job training on product knowledge, sales conversations, and customer handling
Growth prospect into senior sales or team-lead roles based on performance
Structured work environment with defined processes and support from design/production teams