Position Overview
Role: Operations Manager (B2C Brand)
Department: Business Operations / Supply Chain & Fulfillment
Location: [Insert Location/Hybrid options]
Employment Type: Full time

Role Summary

We are looking for a energetic, data-driven, and execution-focused Operations Manager to anchor the scaling phase of our B2C brand. In this role, you will own the end-to-end operational backbone of the business—spanning e-commerce fulfillment, supply chain, inventory management, vendor relationships, and customer-facing service operations.

Key Responsibilities1. Supply Chain & E-Commerce Fulfillment
Own end-to-end order fulfillment operations across D2C channels, online marketplaces, and retail/offline touchpoints (if applicable).
Manage 3PL (Third-Party Logistics) partners, warehouse operations, and shipping carriers to ensure high on-time delivery rates and optimized shipping costs.
Streamline reverse logistics and return/refund workflows to minimize friction for customers.
Inventory & Procurement Planning
Drive accurate demand forecasting,



inventory planning, and stock control to prevent stockouts while avoiding excess holding costs.
Coordinate closely with procurement, marketing, and finance teams to align inventory levels with upcoming sales campaigns and demand spikes.
Conduct regular stock audits and maintain rigorous inventory accuracy across all warehouses.
Process Optimization & System Architecture
Design, document, and enforce scalable SOPs for daily operations, order processing, quality checks, and exception handling.
Identify bottlenecks in the supply chain and customer journey, leveraging automation and digital transformation tools to streamline workflows.
Define operating rhythms and performance cadences (daily, weekly, monthly) to monitor business health.
Customer Experience & Quality Assurance
Partner with Customer Support teams to track metrics like Net Promoter Score (NPS), customer satisfaction (CSAT), and tick

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