Business and Operations Head - Leaf Dental Care

Role Overview

The Operational Head is responsible for the overall management, efficiency, and growth of the dental clinic. This role ensures smooth day-to-day operations, enhances patient experience, optimizes revenue, and manages staff performance while maintaining high clinical and ethical standards. Training will be provided for 2 weeks.

Key Responsibilities
Clinic Operations Management
Oversee daily clinic functioning (appointments, patient flow, chair utilization)
Ensure smooth coordination between doctors, assistants, and front desk
Maintain SOPs for all clinical and non-clinical processes
Ensure adherence to sterilization and hygiene protocols
Patient Experience & Service Quality
Monitor patient journey from entry to exit
Handle escalations, complaints, and feedback professionally
Improve patient satisfaction, retention, and referrals
Ensure staff communication is polite, explicit, and qualified
Revenue & Business Growth
Track daily/monthly revenue and OPD performance




Improve treatment conversion rates (consultation → treatment)
Plan and execute marketing strategies (Google, WhatsApp, referrals)
Identify prospects for service expansion (e.g., aligners, gum therapy)
Team Management
Supervise front desk, assistants, and support staff
Conduct staff training (communication, patient handling, SOPs)
Manage duty rosters and attendance
Monitor staff productivity and performance
Financial Management
Monitor expenses (lab, materials, salaries, utilities)
Optimize operational costs without affecting quality
Maintain billing accuracy and daily collections tracking
Coordinate with accountant for reports
Inventory & Vendor Management
Ensure availability of dental materials and instruments
Manage lab coordination and timely case delivery
Maintain stock records and avoid wastage
Negotiate with vendors for better pricing
Compliance & Documentation

📌 Business And Operations Head Kukatpally
🏢 SANDBLAZE DIGITALS
📍 Kukatpally