The Internal Coordinator is responsible for ensuring smooth coordination between internal departments, monitoring the status of customer orders, maintaining documentation, and supporting day-to-day operational activities. The role requires effective communication with Production, Purchase, Stores, Quality, Dispatch And Sales to ensure timely execution of work and customer satisfaction.
Key Responsibilities
Order Coordination
Coordinate with the Sales team for recent customer orders.
Prepare and circulate internal work orders to relevant departments.
Monitor order progress from order confirmation to dispatch.
Follow up with Production and Purchase teams to ensure timely completion of orders.
Update order status and communicate progress to the concerned departments.
Interdepartmental Coordination
Act as a communication bridge between Production, Purchase, Stores, Quality, Dispatch, and Accounts.
Ensure smooth information flow among departments.
Coordinate meetings and follow up on action points.
Escalate delays or operational issues to the reporting manager.
Documentation
Maintain customer order records and related documents.
Maintain MIS reports and daily/weekly/monthly status reports.
Ensure proper filing and documentation as per company standards.
Production & Dispatch Support
Track production schedules and delivery timelines.
Coordinate with the Dispatch team for shipment planning.
Ensure all necessary documents are ready before dispatch.
Follow up on pending materials or approvals affecting delivery schedules.
Customer & Vendor Coordination
Coordinate with customers regarding order status, delivery schedules, and documentation.
Reporting
Prepare daily production and dispatch reports.
Maintain pending order trackers.
Generate MIS reports for management review.
Highlight delays, bottlenecks, and improvement prospects.
Required Qualifications
Bachelor's Degree in Commerce, Business Administration, Eng