Branch Coordinator - Job Description (JD)

Position: Branch Coordinator

Department: Operations & Administration

Reporting To: Branch Manager

Location: Johnson's Academy Branches

About the Role

Key Responsibilities
Branch Operations
Assist the Branch Manager in managing the daily operations of the academy.
Ensure smooth execution of administrative and operational activities.
Maintain discipline, professionalism, and positive branch culture.
Ensure compliance with academy policies and Standard Operating Procedures (SOPs).
Take ownership of assigned operational tasks and ensure timely completion.
Student & Parent Relationship Management
Welcome and assist walk-in students and parents. 1
Handle student and parent inquiries with professionalism and empathy.
Resolve concerns promptly or escalate them to the Branch Manager when necessary.
Maintain excellent customer satisfaction throughout the student journey.
Conduct regular parent follow-up and relationship-building calls.
Sales & Renewals
Conduct daily renewal calls and follow-ups.




Follow up with trial students and prospective leads assigned by the Branch Manager.
Support admissions by explaining courses, fee structures, schedules, and academy benefi ts.
Coordinate with the sales team to maximize admissions and renewals.
Maintain accurate records of all follow-ups and conversions.
Student Attendance & Retention
Monitor daily student attendance.
Track absentee students and conduct follow-up calls on the same day.
Understand reasons for absenteeism and coordinate recovery plans.
Maintain attendance records in both the academy software and Google Sheets.
Assist in improving student retention.
Classroom & Academic Coordination
Inspect classrooms before every session.
Ensure facilitators have classrooms ready with instruments, books, and required materials.
Verify that classrooms are clean, organized, and conducive to learning.
Coordinate with instructo

📌 Branch Co Ordinator Bengaluru
🏢 Johnson's Academy
📍 Bengaluru