JLL supports the Whole You, personally and professionally.

Property & Asset Management

Manager - Operations/Sr. Operations

Objective of the role:
undefinedo Manages Site Operations to focus on the following benchmark pillars while they perform their assigned goals
Brand
Clients
People and Values
Platform

Key Responsibilities
Operational Excellence and Quality Management

Ensure all properties meet or exceed defined quality standards

Implement and maintain effective property management systems

Achieve target scores in internal and external audits

Successfully manage transitions from project teams to operations & maintenance teams

Proactively manage site operations and maintenance activities

Effectively handle escalations
Client Relationship Management

Maintain regular interaction and review sessions with clients

Ensure timely sharing and review of Daily Management Reports (DMRs) and Monthly Management Reports (MMRs)

Achieve high client satisfaction scores
Vendor Management

Conduct regular vendor performance reviews and evaluations





Ensure vendors meet quality and service level standards
Technology Implementation and Innovation

Drive the implementation of IT tools and AI in day-to-day operations

Support the rollout and implementation of SOPs, Preventive and Reactive Complaint Management Software, and other IT tools (e.g., KADence, CMO, FSI Go, etc.)
Compliance and Risk Management

Assist in maintaining and renewing site-related Building Statutory Compliances

Support administrative, compliance, and legal documentation requirements

Ensure timely completion of snagging and de-snagging verification assignments
Financial Performance

Monitor and ensure timely submission of invoices to clients

Track payments from clients and maintain strict DSO (Days Sales Outstanding)

Monitor and control payroll inputs and related allocation queries
Team Management and Development

Actively involve and engage with the site team

Monito

📌 Operations Manager Hyderabad
🏢 JLL
📍 Hyderabad