Job DescriptionJob Title: Voice Process Executive Analyst/Sr. Analyst
NLocation: Noida
NReports to: Team Leader / Process Manager
N nJob Summary
nWeare seeking a motivated and articulate individual to handle customer interactions via voice calls. The role involves addressing customer queries, providing product/service information, resolving concerns, and ensuring a positive customer experience, while meeting defined quality and productivity standards.
N nKey Responsibilities
N - Handle mortgage outbound customer calls professionally.
N - Understand customer needs and provide accurate information or solutions.
N - Maintain call quality standards in terms of tone, clarity, grammar, and active listening.
N - Achieve daily/weekly/monthly targets for call handling, resolution rate, and customer satisfaction.
N - Record and update customer interactions in the CRM system.
N - Escalate unresolved issues to the appropriate department for timely resolution.
N - Stay updated on product, process,



and system knowledge to provide correct information.
N - Adhere to company policies, process guidelines, and compliance requirements.
N nRequired Skills & Competencies
N - Excellent verbal communication skills in English.
N - Transparent pronunciation andgood voice modulation.
N - Strong active listeningand interpersonal skills.
N - Ability to handle pressure and high call volumes.
N - Problem-solving attitude with a customer-first approach.
N - Basic computer literacy(MS Office, CRM tools, email handling).
N nQualifications
n - Minimum: 10+2 / Graduate in any discipline.
N - 1–3 years of experiencein voice process/customer service.
N - Experience in [ INTERNATIONAL BPO/ US - BFSI/ US - INSURANCE - VOICE] will be an advantage.
N nShift & Work Environment
N - 24X7 Process, Split offs
N - [Work from Office]

📌 Customer Service Specialist (Industrial Area)
🏢 Anaptyss
📍 Industrial Area