Job Description – Receptionist / Front Desk Executive

Company: Reform Pilates Studio
Location: Raipur, Chhattisgarh
Position: Receptionist / Front Desk Executive
Employment Type: Full time
Experience: 0–2 years preferred; freshers with valuable communication skills may apply
Salary: ₹12,000 – ₹15,000 per month

About the Role

We are looking for a professional, well-presented, friendly, and proactive Receptionist to manage the front desk and support the smooth day-to-day operations of Reform Pilates Studio.

The ideal candidate should have excellent communication skills, a customer-first approach, good organizational abilities, and the confidence to handle client inquiries and sales follow-ups.

Key Responsibilities

Front Desk & Client Management
Welcome and assist clients professionally and warmly.
Manage client check-ins, appointments, bookings, and class schedules.
Handle walk-in clients and provide information about Pilates, packages, memberships, and studio services.
Maintain accurate client records and database.




Coordinate with trainers regarding client requirements, schedules, and sessions.
Handle client concerns and ensure a positive overall experience.

Calls, WhatsApp & Enquiries
Attend incoming calls and respond to WhatsApp/online enquiries promptly.
Handle current enquiries and explain studio packages, pricing, sessions, and policies.
Follow up with leads, trial clients, and existing clients.
Maintain proper enquiry and follow-up records.
Assist in converting enquiries and trials into memberships.

Sales & Client Retention
Follow up with prospective clients and trial sessions.
Track membership renewals and upcoming package expiries.
Inform clients about ongoing offers, packages, and studio activities.
Support the studio in achieving monthly enquiry, conversion, and revenue targets.

Payments & Administration
Handle membership payments and maintain payment records.
Generate/maintain invoices and receipts where required.
Maint

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