Executive - Customer Happiness Team
This role at MOSAIC Wellness is for a Customer Happiness Executive who will manage customer queries and complaints, process orders and modifications, and escalate issues across various communication channels. You'll need to maintain a positive and empathetic attitude, even when customers are frustrated, and be comfortable working with computers.
Key Responsibilities:
Customer Interaction: Maintain a positive, empathetic, and skilled attitude, responding promptly to inquiries through various channels.
Issue Resolution: Acknowledge and resolve customer complaints efficiently.
Product Knowledge: Possess in-depth knowledge of products to answer customer questions thoroughly.
Process Management: Process orders, forms, applications, and requests accurately.
Record Keeping:



Maintain detailed records of customer interactions, transactions, comments, and complaints.
Internal Collaboration: Communicate and coordinate with colleagues as needed to resolve issues.
Process Improvement: Provide feedback on the efficiency of the customer service process.
Customer Satisfaction: Ensure high customer satisfaction by providing qualified and supportive service.

Qualifications:
High school diploma, general education degree, or equivalent.
Ability to remain calm and composed when customers are stressed or upset.
Comfortable and proficient with computer usage.
Experience working in a customer support role.

📌 Executive Customer Happiness Team Mumbai (India)
🏢 Mosaic Wellness
📍 India