About GoKwik
GoKwik is a growth operating system designed to power D2C and eCommerce brands—from checkout optimization and reducing return-to-origin (RTO), to payments, retention, and post-purchase engagement.
Today, GoKwik enables 15,000+ merchants globally, processes ~$2 billion in GMV, and continues to strengthen its AI-powered infrastructure. Backed by RTP Global, Z47, Peak XV, and Think Investments—and bolstered by a $13M growth round in June 2025 (total funding: $68M)—GoKwik is scaling rapidly across India, the UK, Europe, and the US.

Why This Role Matters
Voice is a current surface on top of GoKwik's stack: the agent that picks up when a merchant's customer calls. Every request that comes in is framed around one merchant's problem. This role's job is to solve that problem and turn it into a pattern, so the next merchant is faster to onboard than the last. Prompt quality is not a formatting detail here — on a voice call, the prompt is most of what the customer experiences, so this role directly shapes call outcomes and merchant trust in the product.

What You'll Own




Prompt Engineering & Agent Behaviour
Build and tune system prompts per merchant — structure the prompt, manage the variables inside it, control LLM behavior through instruction alone
Write for voice, not chat: sentence length, Hinglish switching, and how the TTS engine reads punctuation all change how a prompt performs out loud
Treat prompt hygiene as the main lever on call quality, not a downstream cleanup step
Merchant Solutioning & Pattern Design
Take a merchant's specific ask, stated or implicit, and design the conversation flow for it
Abstract the one-off into a reusable prompt template once the flow works, through pattern recognition across merchants
Resist starting with the integration just because it looks like the harder problem — the flow comes first, the generalization comes second
Data & Integration
Wire up product data and discount-variable flows through Shopify and third-party REST APIs,

📌 AI Solutions Engineer (Bengaluru)
🏢 GoKwik
📍 Bengaluru