Company Overview: Roda Assistance Pvt Ltd, established in 2016, is a leading emergency roadside assistance firm offering 24/7 helpline, breakdown services, and roadside assistance across India. Our team of well-trained alarm centre executives, backed by world-class tools and technology, provides immediate and considerate support, ensuring peace of mind from unforeseen vehicle breakdowns.
Position: Service Coordinator
Languages: English & Malayalam/Hindi/Telugu/Kannada
Location: Roda - Emergency Services 3rd Floor, Ettuparayil Business Square, Door No.52, 3274/C3, NH - 47, opp. Decathlon, Vyttila, Ernakulam, Kerala 682019 Job
Responsibilities:
• Handle customer calls during emergency situations, providing immediate and considerate support.
• Arrange for nearby technicians or towing vehicles to assist customers.
• Coordinate with service teams to ensure timely and effective service delivery.
• Maintain accurate records of customer interactions and service requests.
• Work in various shifts to provide 24/7 support.
Qualifications:




• Proficiency in Malayalam and English; ability to communicate in at least one more language.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and handle emergency situations calmly and efficiently.
• Strong organizational skills and attention to detail.
• Willingness to work in shifts, including nights and weekends.
• Prior experience in customer service or roadside assistance is preferred but not mandatory. Employment Type: Full-time Compensation:
• Competitive salary
• Monthly performance-based incentives Application Process: Interested candidates should bring their original certificates, an updated resume, and all previous employment details, including a relieving letter or experience letter, to the interview.
Interview Location: Roda - Emergency Services 3rd Floor, Ettuparayil Business Square, Door No.52, 3274/C3, NH - 47, opp. Decathlon, Vyttila, Ernakulam, Kerala 682019 Direct Interviews will be cond

📌 Service Coordinator (Kochi)
🏢 RODA ASSISTANCE
📍 Kochi