Key Responsibilities:

* Handle inbound and outbound customer interactions through calls, emails, chat, and other communication channels.
* Resolve customer queries, complaints, returns, refunds, and order-related issues in a timely and professional manner.
* Provide accurate information about products, services, offers, and company policies.
* Maintain and update customer records in the CRM system.
* Coordinate with internal departments such as Sales, Logistics, Warehouse, and Accounts to ensure prompt resolution of customer concerns.
* Follow up with customers to ensure complete issue resolution and a positive customer experience.
* Monitor customer feedback and escalate recurring issues to the relevant teams.
* Ensure adherence to service quality standards, response timelines, and company policies.




* Build and maintain strong customer relationships to enhance customer satisfaction and retention.

Required Skills:

* Excellent verbal and written communication skills.
* Solid interpersonal and problem-solving abilities.
* Experience in customer service, customer support, or call handling.
* Proficiency in CRM software.
* Ability to handle multiple customer interactions while maintaining accuracy and professionalism.
* Customer-focused attitude with strong organizational and time management skills.
* Experience in the Wellness, Nutraceutical, Cosmetics, Personal Care, FMCG, or other consumer-focused industries will be preferred.

📌 Customer Service Representative (Ahmedabad)
🏢 Neat Everyday
📍 Ahmedabad