Job Title: Operations Specialist
Location: One Lodha Place, Lower Parel
Time: Monday to Friday and 1st, 4th and 5th Saturday working. 8.30am to 5.30pm
Reports To: Manager
Job Overview:
We are seeking a highly driven and experienced Operations Specialist with 3+ years of
demonstrated expertise in freight forwarding, logistics, and supply chain management. The ideal
candidate will be responsible for end-to-end shipment coordination, process optimization,
documentation compliance, and stakeholder communication to ensure smooth and timely
operations.
Key Responsibilities:
• Manage air and sea freight operations, including booking, scheduling, and end-to- end
shipment tracking.
• Coordinate with agents, carriers, and customers to gather shipment details and ensure
timely pickups and deliveries.
• Negotiate rates with vendors and prepare customer quotations using various platforms
• Prepare and verify critical documentation in compliance with international trade laws.
• Handle hazardous goods documentation and shipping
• Audit operational costs and collaborate with finance teams for accurate invoices.
• Drive process improvement initiatives to optimize workflows and enhance customer
satisfaction.
• Provide real-time shipment status updates to clients, managing expectations and resolving
any operational issues.
Key Requirements:
• Bachelor’s degree in any stream or equivalent.
• 3+ years of relevant experience in logistics, shipping, and operations.
• Proficiency in freight forwarding systems
• Strong understanding of international logistics compliance
• Excellent organizational, analytical, and interpersonal communication skills.
• Ability to multitask, prioritize, and work well under pressure.
What We Offer:
• A dynamic and cooperative work environment.
• Opportunities for international exposure and training.
• Career development and upskilling programs.
• Competitive salary and performance-based incentives.
If you are a detail-oriented and customer-focused operat