Position: Operations Manager
Location: Lonavala, Maharashtra
Experience: 7- 10 Years

Role Summary:
We are looking for a hands-on Water Park Manager to lead end-to-end water park operations, ensuring safety, operational excellence, guest satisfaction and team performance. The role requires strong experience in water park/leisure operations, lifeguard management and high-footfall environments.

Key Responsibilities:
1. Water Park Operations
Manage end-to-end daily operations of slides, attractions, pools and guest facilities, including opening, operating and closing procedures.
Monitor attraction utilisation, throughput, queues and waiting times while optimising manpower and operational resources.
Develop and continuously improve SOPs, checklists and operating standards, with a strong park-floor management presence.

2. Guest Experience
Deliver a protected, seamless and enjoyable guest experience by monitoring crowd movement, queues and guest pain points.
Handle escalated complaints and critical guest situations while driving Guest Satisfaction, NPS and overall experience.




Promote a strong service and hospitality culture across the operations team.

3. Safety & Emergency Management
Own guest and employee safety, ensuring strict compliance with water, attraction and operational safety procedures, including effective Lifeguard deployment.
Conduct safety inspections, audits, mock drills and emergency preparedness activities while leading emergency response and incident reporting.
Coordinate with Security, Medical and Engineering teams during emergencies and identify and mitigate operational risks.

4. Team & Lifeguard Management
Lead, motivate and develop Lifeguard and Operations teams, including manpower planning based on attendance and operational requirements.
Conduct daily briefings, safety talks, training and competency assessments while monitoring attendance, productivity and performance.
Build a culture of discipline, accountability, teamwork and safety.

5. Commercia

📌 Operations Manager (India)
🏢 Imagicaaworld Entertainment
📍 India