Company Description Smilebird Health is focused on building India’s most trusted network of doctor-partnered clinics, enabling doctors to concentrate fully on patient care while Smilebird manages operational needs. Partnered clinics benefit from standardized processes, data-informed decision-making, and centralized support functions. For potential team members, this means working in a mission-driven environment that values efficiency, patient-centric care, and long-term clinic success.

What you will own
Daily clinic operations: support opening and closing, attendance, hygiene, consumables, equipment readiness, SOP checks, and issue closure.
Front-office performance: improve inquiry conversion, show rates, follow-ups, recalls, patient feedback, reviews and referrals.
Patient experience: track service gaps, coordinate quick resolutions, and keep every interaction respectful and patient-first.
Local execution: coordinate doctors, front-office teams, assistants, and vendors; maintain clean trackers and dependable follow-through.
Lead generation and outreach: identify clinics,



build lead lists, make cold calls, and secure qualified doctor meetings.
Doctor meetings and demos: understand clinic workflows, present the software clearly, run demos and answer practical questions.
Pipeline and conversion: maintain follow-up stages, advance opportunities, support closure, and share field feedback.

Qualifications
Robust operations and operations management skills, with experience in overseeing day-to-day processes and improving efficiency.
Excellent analytical skills to interpret data, track performance indicators, and support data-driven decision-making.
Effective communication and interpersonal skills to collaborate with doctors, clinic teams, and internal stakeholders.
Proven ability to work in a structured, on-site healthcare or service operations workplace; prior experience in clinic or hospital operations is an advantage.
Bachelor’s degree in Business Administration, Op

📌 Senior Operations Executive (Nagpur)
🏢 Smilebird Health
📍 Nagpur