Job Description: Control Tower Executive
Job Title: Control Tower Executive
Department: Operations / Control Tower
Location: Hyderabad
Working Days: 6 Days a Week
Shift: Rotational Shift Operations
Immediate joiners preferred

Job Summary
We are looking for a proactive and detail-oriented Control Tower Executive to manage shipment tracking, operational coordination, and exception handling. The ideal candidate should have prior experience in coordination, logistics operations, customer support, or a similar role and possess strong Excel skills.

Key Responsibilities
• Monitor and track consignments (CNs) to ensure timely movement and delivery.
• Perform Track & Trace activities and provide real-time status updates.
• Conduct Root Cause Analysis (RCA) for shipment delays and operational exceptions.
• Coordinate with ground operations teams, hubs, and delivery partners to resolve issues.
• Follow up with internal and external stakeholders to ensure smooth shipment movement.
• Maintain operational reports, dashboards, and trackers using MS Excel.




• Escalate critical delays and deviations to the concerned stakeholders.
• Ensure adherence to operational SLAs and performance metrics.
• Prepare daily, weekly, and monthly operational reports.
• Communicate effectively with cross-functional teams for issue resolution.
• Identify recurring operational challenges and recommend corrective actions.
• Support Control Tower activities during shifts and peak operational periods.

Required Skills & Qualifications
• Graduate in any discipline.
• 1-2 years of experience in Coordination, Logistics, Operations, Customer Service, or a similar role.
• Positive knowledge of MS Excel (VLOOKUP, Pivot Tables, Reports, Data Analysis preferred).
• Strong analytical and problem-solving skills.
• Excellent communication and coordination abilities.
• Ability to work in rotational shifts and a fast-paced environment.
• Attention to detail and ability to manage multiple tasks simultaneously.

Preferred E

📌 Control Tower Executive (Hyderabad)
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📍 Hyderabad