Key Responsibilities
• Handle incoming and outgoing calls from patients and their families.
• Track and convert leads from marketing campaigns (social media, OOH, Print, Radio, Events and Exhibitions, BTL and ATL activities)
• Schedule, reschedule, confirm, and coordinate doctor and department appointments.
• Provide accurate information about:
o Doctors
o Hospital services
o Procedures
o Timings
o Appointment availability
o Pharmacy
• Maintain accurate patient and appointment records in the Hospital Management System (HMS) or CRM.
• Conduct appointment reminder and follow-up calls.
• Follow up on:
o Missed appointments
o Consultations
o Procedures
o Future healthcare requirements
• Build and maintain positive relationships with patients and their families.
• Receive and manage patient feedback and complaints.
• Coordinate with doctors, nurses, reception, billing, diagnostics, and other departments.
• Resolve patient concerns promptly by coordinating with the appropriate departments.
• Escalate complex issues to supervisors or relevant departments.




• Maintain strict confidentiality of patient information.
• Follow hospital policies and procedures.
• Prepare daily and weekly reports on:
o Calls
o Appointments
o Follow-ups
o Patient feedback
• Contribute to patient satisfaction and customer-service improvement initiatives.
Qualifications & Skills
• Graduate or equivalent qualification.
• 1–3 years of experience in:
o Healthcare
o Hospital administration
o Customer service
o Call center
o Patient relations
• Excellent communication and telephone etiquette.
• Strong interpersonal and coordination skills.
• Good follow-up and organizational skills.
• Patient, empathetic, and service-oriented attitude.
• Good computer skills.
• Familiarity with CRM or Hospital Management Systems.
• Ability to multitask and work efficiently in a quick-paced environment.
• Fluency in English and local languages is an advantage

📌 Patient communication specialist (Navi Mumbai)
🏢 INDIA ONCOLOGY HEALING CENTRE (IOHC)
📍 Navi Mumbai