Job Description – Assistant Manager – Admin & Operations
Location: Pune – Magarpatta
Experience: 4–5 Years
Education: Any Graduate / MBA Preferred
Industry: IT / Training & Consulting
About the Role
We are looking for a proactive and experienced Assistant Manager – Operations & Key Account Management to manage end-to-end operational activities, client relationships, training programs, and key accounts. The ideal candidate will have strong coordination, communication, project management, and client-handling skills.
Key Responsibilities
Manage end-to-end training, consulting, and project operations.
Coordinate with clients, trainers, consultants, and internal teams to ensure seamless service delivery.
Build and maintain robust key client relationships and ensure high customer satisfaction.
Manage training schedules, proposals, operational documentation, and client requirements.
Track project progress, KPIs, MIS reports, invoices, and deliverables.
Develop, implement, and continuously improve SOPs and operational processes.
Identify opportunities to improve operational efficiency and service quality.
Handle operational administration, compliance, travel coordination, and management review activities.
Monitor client feedback and proactively resolve operational or service-related issues.
Prepare regular reports and provide management with updates on project and account performance.
Skills & Competencies
Strong Key Account Management and client relationship skills.
Excellent communication and negotiation abilities.
Good knowledge of training operations and project coordination.
Strong organizational and multitasking skills.
Proficiency in MS Office, MIS, reporting, and documentation.
Ability to coordinate effectively with multiple stakeholders.
Strong problem-solving and decision-making skills.
Ability to work independently and manage multiple projects simultaneously.
Desired Candidate Profile
4–8 years of relevant experience in operations, key account management, trainin
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