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Role Summary

We are looking for an Enterprise Mobility Management (EMM) SME with solid expertise in Microsoft Intune, iOS/iPadOS, Apple Business Manager (ABM), Android Enterprise, Samsung Knox, and Power BI. The candidate will be responsible for managing, enhancing, troubleshooting, and optimizing enterprise mobility services while providing technical guidance, reporting, and support for mobility initiatives.

Key Responsibilities

Microsoft Intune & EMM

Manage and support Enterprise Mobility Management solutions based on Microsoft Intune.
Troubleshoot complex issues related to device enrollment, compliance, configuration profiles, application deployment, and Conditional Access.
Perform root cause analysis and drive resolution of critical incidents and escalations.
Manage EMM certificates, tokens, integrations, and service dependencies.
Collaborate with Security, Identity, Infrastructure, and Application teams to deliver secure and scalable mobility solutions.
Create and maintain technical documentation, SOPs, knowledge base articles, and operational procedures.





iOS / Apple Ecosystem

Configure and manage Apple Business Manager (ABM) integration with Microsoft Intune.
Create, renew, and maintain APNS certificates, ADE/DEP enrollment tokens, and VPP/App & Books tokens.
Configure and manage Intune iOS/iPadOS enrollment profiles, supervision settings, setup assistant customization, and device naming conventions.
Troubleshoot ADE/DEP enrollment issues, ABM synchronization problems, device assignment issues, and enrollment profile failures.
Support iOS configuration profiles including Wi-Fi, VPN, certificates, email, restrictions, and app configuration policies.
Manage VPP application deployment and troubleshoot app licensing, assignment, and installation issues.
Perform advanced troubleshooting using Intune diagnostics, Apple Configurator, Console logs, and sysdiagnose logs.

Android Enterprise & Samsung Knox

Configure and support Android Enterprise

📌 Enterprise Mobility Management SME (Bengaluru)
🏢 Ericsson
📍 Bengaluru