Purpose

The Head – Billing Operations is a strategic executive leadership role
responsible for leading and transforming large-scale Revenue Cycle Management
operations across, Provider and Payer service lines. The role will drive
operational excellence, client success, financial performance, digital
transformation, and organizational capability while ensuring scalable,
compliant, and high-quality service delivery.

Reporting to the Country Head – India, the incumbent will provide strategic
direction to multi-site operations, build high-performing leadership teams,
strengthen client partnerships, and support the organization’s long-term growth
objectives.

Duties and Responsibilities

Strategic Leadership
* Define and execute the operational strategy for Provider and Payer Revenue
Cycle Management operations.
* Develop long-term operational roadmaps aligned with organizational goals and
client expectations.
* Drive operational transformation through innovation, automation, AI, and
continuous improvement initiatives.




* Collaborate with the Country Head and Executive Leadership Team on business
strategy and organizational growth.

Operational Leadership
* Lead end-to-end Provider, and Payer RCM operations across multiple delivery
centers.
* Ensure achievement of operational KPIs including quality, productivity,
turnaround time, SLA adherence, and customer satisfaction.
* Establish governance frameworks, operational dashboards, and executive review
mechanisms.
* Ensure compliance with HIPAA, healthcare regulations, client requirements,
and internal quality standards.
* Drive operational excellence through Lean, Six Sigma, and best-in-class
delivery practices.

Financial & Business Management
* Own operational planning, budgeting, resource optimization, and cost
management.
* Support business development through solution design, due diligence, client
transitions, and operational readiness.
* Identify opportunities for operational efficiencies, business expansion, and
re

📌 Head - Billing Operations (India)
🏢 LogixHealth
📍 India