Key Responsibilities
Client Relationship Management
Act as the primary point of contact for clients throughout the project lifecycle
Onboard recent clients: understand their goals, scope, and requirements
Maintain regular communication (email, phone, meetings) to update clients about progress, milestones, and deliverables
Handle client queries, clarifications, feedback, and concerns promptly
Ensure clients feel valued, informed, and confident in our services
Project Coordination & Internal Liaison
Translate client requirements into actionable briefs for the internal teams (producers, editors, designers, technical crew)
Track project timelines, deliverables, dependencies, and milestones
Coordinate with production, post-production, studio operations, graphic design, and marketing teams to ensure seamless execution
Anticipate potential bottlenecks or risks and communicate proactively to both clients and internal teams
Ensure internal teams have all necessary resources, information, and clarity to execute client deliverables
Sales & Upsell / Cross-sell




Identify opportunities to upsell additional services (e.g. motion graphics, branding, live streaming, graphic design) to existing clients
Assist in preparing proposals, quotations, and service packages
Support client negotiations and contract finalization processes
Client Satisfaction & Quality Control
Ensure deliverables are delivered on time, to scope, and of high quality
Review final outputs (video edits, graphics, deliverables) for adherence to client feedback
Collect client feedback after project completion, conduct satisfaction checks
Resolve client complaints or escalations in collaboration with relevant teams
Monitor client retention, follow up for subsequent projects
Reporting & Metrics
Maintain CRM or client database with updated details, communication logs, project status
Generate periodic reports: client satisfaction metrics, revenue from existing clients, churn rate, upsell success, project delivery status
Provi

📌 Client Services Representative (Bengaluru)
🏢 Creatigrity Technologies
📍 Bengaluru