Job Description
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Team & People Management
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- Lead, mentor, and develop team managers, project leads, and offshore delivery teamsn
- Own workforce planning, resource allocation, and capacity managementn
- Drive performance improvement, employee engagement, and succession planningn

n Stakeholder & Client Management
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- Act as the primary offshore operations contact for onshore stakeholders and leadershipn
- Lead governance meetings and present delivery performance, risks, and improvement plansn
- Manage escalations end-to-end with timely resolution and explicit communicationn

n Quality, Governance & Continuous Improvement
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- Build dashboards and reporting mechanisms to track delivery performancen
- Drive process standardization, root-cause analysis, and corrective actionsn
- Identify automation opportunities to improve productivityn
- Ensure compliance with organizational, security, and quality standardsn

n Reporting
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- Own daily, weekly, and monthly operational reporting on SLA adherence, delivery timelines, quality, utilization,



and risksn

n Required Experience
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- 12–16 years of overall experience in IT Operations, Delivery Management, Service Delivery, or Technology Deliveryn
- 6–8 years in a managerial or delivery leadership role, specifically managing offshore teams reporting into onshore/global stakeholdersn
- Proven track record managing multiple projects/workstreams with governance and KPI accountabilityn
- Experience handling delivery risks, escalations, and stakeholder expectationsn
- Background in software development, technology services, or insurance technologyn

n Required Skills
n Offshore Delivery Management • Operations Management • SLA Management • Delivery Governance • Team Leadership • Resource & Capacity Planning • Stakeholder Management • Risk & Escalation Management • KPI Management • Process Improvement • Management Reporting
n Preferred Skills
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- Insurance/InsurTech d

📌 Operations Project Manager (Chennai)
🏢 Anoud Technologies
📍 Chennai