About the Company

The Quality Executive will be responsible for owning end-to-end quality for mattress products, ensuring consistent product performance, customer satisfaction, and compliance with internal and external standards. This role will work closely with manufacturing, R&D;, sourcing, and customer experience teams to drive continuous quality improvement across materials, processes, and finished goods.

About the Role

This role will work closely with manufacturing, R&D;, sourcing, and customer experience teams to drive continuous quality improvement across materials, processes, and finished goods.

Responsibilities
Product & Process Quality
Define and implement quality standards for mattresses, foams, fabrics, adhesives, and finished products
Ensure adherence to quality checkpoints across incoming materials, in-process manufacturing, and final inspection
Establish SOPs, control plans, and quality documentation for mattress production lines
Supplier & Material Quality
Own supplier quality assurance for raw materials (foam, fabric, springs, adhesives, packaging)
Drive material testing and validation as per defined specifications
Testing & Compliance




Ensure compliance with relevant standards (IS, ISO, ASTM, fire safety, durability, comfort performance, etc.)
Oversee lab testing (internal and external) for comfort, firmness, durability, compression, and fatigue testing
Maintain all quality and compliance documentation
Customer Feedback & Continuous Improvement
Analyze customer complaints, returns, and field failure data to identify systemic issues

Key Metrics / KPIs
Defect rate (PPM / % defects)
Customer complaint and return rate
First-pass yield (FPY)
Supplier quality performance
Cost of poor quality (COPQ)

Qualifications
1+ years of experience in quality roles within mattress, foam
Robust understanding of foam technologies, mattress construction, and comfort parameters (preferred)
Hands-on experience with quality tools (FMEA, SPC, RCA, 8D, CAPA)
Experience working in quick-growing manufacturing environments

Required Skills
Consistently high product quality with reduced defects and returns
Robust supplier quality performance
Faster resolution of quality issues
Improved customer satisfaction and brand trust

📌 Quality Executive Vellore
🏢 The Sleep
📍 Vellore