Job Description
Only Freshers can apply
nLocation: Wadgaonsheri, Pune
nShift Timings : Rotational Shifts and Week Offs
nProcess - US Banking and ATM Operations
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nSummary:
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nOur Call Center Agents are dynamic individuals that work in a fast-paced workplace. Effective listening/clear communication are key to receive and process client service requests and updates, along with inputting all information into service software templates.
nAs a part of this team, you will provide first level support to clients and Field Service Technicians seeking assistance with service tickets, part ordering, and usage.
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nEssential Duties and Responsibilities include the following-
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n* Accept and process emails/service requests/updates from clients or technicians via phone and/or email.
n* Accurately document call information in database.
n* Update customer with service status and call completion information.
n* Solicit client/customer feedback to improve customer service.




n* Troubleshoot a variety of service tickets to determine best resolution for issues and client requests.
n* Escalate unresolved issues and trouble calls to appropriate department, on an as needed basis.
n* Assist Field Service Technicians with service tickets or other various workload issues.
n* Transfer/update service call information to and from clients and technicians by phone, email, and/or text messaging (paging).
n* Communicate essential information to co-workers and other departments.
n* Coordinate with Field Service to provide timely updates to clients on open service calls.
n* Call Management/Navigation to ensure ETA and SLA adherence by contract requirements to Clients.
n* Stay current with emails, procedural updates, and call handling documentation.
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nEducation:
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- Excellent communication skillsn
- High school diploma or equivalentn
- Proficient in Microsoft applications: Windows, Word, Outlook, Exceln

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nRegards,
nHR Team

📌 Opening for Fresher (Pune)
🏢 Advait Techserve
📍 Pune