Job DescriptionWe are looking for a Customer Care Executive to provide outstanding support to our US patients, pharmacies, healthcare providers, and delivery partners. You will handle customer inquiries, resolve issues, and ensure a seamless customer experience.
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nResponsibilities
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Respond to customer inquiries via phone, email, chat, and SMS N
Resolve delivery, shipment, and service-related issues promptly N
Coordinate with Operations, Dispatch, and Driver teams N
Track and update support tickets until resolution N
Escalate critical issues to the appropriate teams N
Maintain accurate customer records and interaction logs N
Meet service level agreements (SLAs) and quality standards N
Identify prospects to improve customer experience and processes N
nRequirements
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1–3 years of experience in US customer support, customer service, or call center operations is Mandatory N
Excellent verbal and written English communication skills N
Robust problem-solving and multitasking abilities N
Comfortable using CRM and customer support tools N
Proficiency in Microsoft Office or Google Workspace N
Willingness to work rotational shifts, including US business hours N