Job Description
Scale Labs is hiring a full time Customer Success Manager for one of its clients in Delhi.

nThe role involves handling customer communication, resolving queries promptly, and ensuring a warm and seamless customer experience.
n This is a full-time, in office position. Freelancers should not apply.
nThis role is ideal for someone who is an excellent communicator, highly organized, patient, proactive, and comfortable handling customers across multiple communication channels.
n Responsibilities:
n
n
Handle customer calls, DMs, emails, and WhatsApp communicationn
Respond to customer queries related to products, orders, exchanges, and deliveriesn
Follow up with customers and help convert abandoned cartsn
Provide a warm, prompt, and seamless customer experience across every interactionn
Understand customer concerns patiently and proactively provide appropriate solutionsn
Coordinate with internal teams to resolve customer concerns and ensure timely closuren
Follow up on pending orders, delivery updates, exchanges,



and other customer requestsn
Maintain professionalism, patience, and attention to detail in every customer interactionn
Maintain accurate records of customer conversations, queries, and follow-upsn
Identify recurring customer concerns and communicate relevant feedback to the internal teamn

n Requirements:
n
n
Excellent communication skills in English (written and verbal)n
Strong customer handling and relationship management skillsn
Highly organized with solid attention to detailn
Patient, proactive, and solution-oriented approachn
Comfortable handling customer communication across calls, DMs, email, and WhatsAppn
Ability to handle multiple customer queries and follow-ups efficientlyn
Strong coordination skills and ability to work with internal teamsn
Professional and empathetic approach towards customer interactionsn
Prior experience in customer success, customer support, custome

📌 Customer Success Manager New Delhi
🏢 Scale Labs
📍 New Delhi