Prior experience in SaaS, Customer Success, Pre-sales, or Support roles is a plus. Ability to understand customer needs and explain technical concepts in straightforward terms. Collaborate on UI/UX with Figma mockups, and ensure pixel-perfect execution. Comfort with video calls, presentations, and CRM tools. Robust problem-solving and relationship-building skills.
Responsibilities
Conduct live product demos and walkthroughs for prospective clients and existing users.
Explain Kraya s features and workflows in a simple, clear, and engaging manner.
Support customers by resolving common usage queries ( How do I ) via calls, email, or chat.
Act as a bridge between customers and the product team, sharing feedback and feature requests.
Proactively engage with new customers to ensure smooth onboarding and adoption.
Collaborate with the sales team to assist in pre-sales conversations when needed.
Maintain knowledge base / FAQs to reduce repetitive queries.
What We Offer
A front-facing role in an innovative procurement SaaS company.
Prospect to grow into Customer Success Management or Sales roles.
Hands-on exposure to product, customers, and business growth.
Supportive and team-oriented team workplace.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.