Responsibilities:
Client Relationship Management: Build and maintain robust, long-lasting relationships with clients.
Sales Strategy Development: Develop and implement strategic sales plans to achieve company goals.
Account Growth: Identify and grow opportunities within assigned accounts.
Negotiation and Closing: Negotiate contracts and close agreements to maximize profits.
Customer Needs Analysis: Understand customer needs and provide appropriate IT solutions.
Performance Metrics: Track and analyze key account metrics, such as sales results and forecasts.
Collaboration: Work closely with internal teams, including marketing, support and product development, to ensure customer satisfaction.
Problem Resolution: Handle customer complaints and provide solutions to ensure a high level of customer satisfaction.
Reporting: Prepare regular reports on account status and sales performance.
Qualifications:
Experience:
At least 4 years of experience in IT services/products sales. Experience handling BFSI/Fintech clients would be an added advantage.
Education: Bachelor's degree in Business Administration, Marketing, or a related field. MBA would be an added advantage.
Communication Skills: Excellent verbal and written communication skills.
Negotiation Skills: Solid negotiation and closing skills.
Technical Knowledge: Familiarity with IT industry, including software, hardware, networks, and data centers.
Analytical Skills: Ability to analyze sales data and metrics.
Customer Focus: Solid customer service orientation.
Team Player: Ability to work collaboratively with cross-functional teams.
Problem-Solving Skills: Strong problem-solving and conflict resolution skills.