Job Details
Account

Management
Own end to end relationship management for Co operative Banks and Regional Rural Banks (RRBs).
Analyze account data and performance metrics to drive business growth and improve volumes.
Monitor and maintain defined quality parameters, working closely with banks to enhance overall performance.
Build and sustain solid relationships with key stakeholders, ensuring query resolution within defined TATs.
Project

Management
Provide onboarding support to banks for various NPCI products and services.
Ensure timely resolution of all operational, technical, and process related issues for assigned banks.




Coordinate effectively with internal teams and external stakeholders to enable smooth execution of activities and initiatives.
Stakeholder & Compliance Management
Ensure adherence to regulatory requirements, NPCI guidelines, and audit standards across assigned banks.
Act as a single point of coordination for audits, reviews, and compliance related queries.
Process

Improvement & Automation
Identify process gaps, inefficiencies, and dependency driven activities.
Drive automation and simplification of repetitive or redundant processes to improve efficiency and turnaround times.

📌 Associate Customer Relations Mumbai
🏢 NPCI
📍 Mumbai