Koramangala, Bangalore | Full time | In office | 3+ Years | NBFC (Non-Banking Financial Company)

Job Summary

We are looking for a Customer Support Team Leader to manage and guide a team of customer support executives in an NBFC environment. The candidate will be responsible for ensuring high-quality customer service, handling escalations, and improving team performance.

Key Responsibilities
Lead and manage a team of customer support executives
Monitor daily operations and ensure service level targets (SLAs) are met
Handle customer escalations and provide timely resolutions
Conduct team meetings, training, and performance reviews
Track team productivity, quality, and adherence metrics
Coordinate with internal teams (operations, sales, collections)
Improve customer experience and satisfaction levels
Prepare MIS reports and share performance insights with management

Key Requirements




Minimum 3+ years of experience in customer support (preferably in NBFC/financial services)
At least 1 year of experience as a Team Leader or in a supervisory role
Strong communication and leadership skills
Valuable knowledge of customer handling and escalation management
Familiarity with CRM tools and MS Excel
Ability to manage pressure and meet deadlines

Preferred Skills
Experience in handling loan-related queries (personal loans, business loans, etc.)
Knowledge of collections/support processes in NBFCs
Strong problem-solving and decision-making ability

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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