As a BPO Telecaller, you will play a vital role in connecting with customers and providing them with information about our services. Your primary focus will be on effective communication and helping to resolve customer inquiries.

Key Responsibilities:
Customer Calls: Reach out to customers via phone to inform them about products and services. Engaging with customers directly is essential to understanding their needs.
Address Inquiries: Answer customer questions and provide detailed explanations of services. You must be knowledgeable about our offerings to assist customers effectively.
Data Entry: Record customer interactions and update information in our database accurately. Keeping track of conversations helps maintain quality service.
Feedback Collection: Gather customer feedback to improve services. Listening to customers can help us enhance our offerings and customer experience.
Follow-Up: Make follow-up calls to ensure customer satisfaction and resolve any outstanding issues.



This shows customers that we value their opinions and are dedicated to their needs.

Required Skills and Expectations:
Robust verbal communication skills are significant for explaining services clearly.
A qualified and friendly attitude is essential for creating positive customer interactions.
Basic knowledge of computers and data entry is necessary to keep accurate records.
Ability to work in a team and co-operate with colleagues for effective service delivery.
A high level of patience and problem-solving skills will help you handle challenging customer situations.
Being punctual and responsible in meeting work commitments is crucial for a smooth workflow.
Experience

0 - 1 Years
No. of Openings

10
Education

12th Pass
Role

BPO Telecaller
Industry Type

Call Centre / BPO / ITES / LPO
Gender

[ Male / Female ]
Job Country

India
Type of Job

Full Time
Work Location Type

Work from Office

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