Job Title: Customer Support Executive

Department: Customer Support / Customer Service

Job Category: Customer Service

Industry: Food & Beverage / Health & Wellness / Cloud Kitchen

Location: Guindy, Chennai

Employment Type: Full-Time

Work Location: Work from Office

About the Role

We are looking for a friendly and customer-focused Customer Support Executive to support customers throughout their journey and ensure an excellent customer experience. The ideal candidate should be able to handle customer interactions professionally and assist customers with products and subscription-related enquiries.

Key Responsibilities
Handle customer enquiries through calls, WhatsApp, and social media channels
Explain products, subscription plans, and service processes clearly to customers
Assist customers with enrolment and onboarding processes
Follow up with interested leads and convert them into customers
Resolve customer concerns in a professional and timely manner




Coordinate with internal teams for smooth customer service and operations
Maintain customer records and daily follow-up updates

Requirements
Good communication skills in English and Tamil
Basic computer knowledge and familiarity with WhatsApp/social media tools
Robust interpersonal and communication skills
Ability to guide and support customers professionally
Strong listening and problem-solving skills
Prior experience in customer support, customer service, tele calling, or related roles is an added advantage

Preferred Candidate Profile
Energetic and positive attitude
Customer-focused mindset
Ability to work in a fast-paced environment
Interest in health, wellness, and nutrition-related products is an added advantage.

Benefits
Friendly work culture
Growth opportunities prospects
Supportive and cooperative work environment
Opportunity to contribute directly to customer experience

📌 Customer Support Executive Guindy
🏢 CHENNAI JOBS
📍 Guindy