The role will oversee employee relations, grievance management, and HR investigations, ensuring fair, compliant, and timely resolutions. This position includes hands-on case management with leadership of HR practices to strengthen organizational culture and compliance and reduce risk, liability, and exposure to GIA. Additionally, this role supports HR operations with oversight of workforce scheduling, leave administration, employee data transactions, recent hire orientation, and ensuring accurate and timely updates in HR systems.

Essential Duties
Lead and oversee grievance handling, investigations, and remediation processes
Document, assess, and resolve employee relations issues, escalating when needed
Drive continuous improvement in HR case management
Mentor and guide junior HR team members, fostering capability building
Monitor compliance with HR policies and ethical standards
Collaborate with cross-functional teams to ensure consistent HR practices
Oversee workforce scheduling to ensure accuracy and alignment with business needs
Oversee the administration of leave programs to ensure adherence to policies and statutory compliance
Manage HR operations including employee data transactions and record updates
Oversee the facilitation of new hire orientation and Day 1 onboarding processes




Ensure accurate and timely updates in HR systems across all HR operations

Competencies
Knowledge of U.S. employment laws (NY, NJ, CA, NV, LA), HR compliance, and employee relations best practices
Leadership and people management capabilities
Excellent communication, negotiation, and interpersonal skills
High level of ethics, discretion, and confidentiality
Experience conducting investigations, conflict resolution, and mediation
Solid analytical and problem-solving skills
Solid documentation, reporting, and analytical skills
Strong understanding of HR policies, practices, and U.S. employment laws
Excellent knowledge of HR case management and employee relations
Knowledge of workforce scheduling and leave management best practices
Familiarity with onboarding processes and best practices
Attention to detail and accuracy

Disclaimer: This indicates in general terms, the type and level of work performed as well as the typical responsibilities of employees in this classification and it may be changed by management at any time.

Other duties may also apply. Nothing in this changes the at-will employment relationship existing between the Company and its employees.

📌 Hr Manager, Employee Relations Mumbai
🏢 GIA Services
📍 Mumbai